Health Insurance Innovations Forges Partnership with CallMiner to Provide Improved Quality Assurance, Customer Experience
With its strong commitment to providing customers with unparalleled service, HII looks forward to this partnership. The solutions it delivers will serve to reinforce that commitment and to build consumer and regulatory confidence. CallMiner's unrivaled reputation in the industry and its ability to deliver sensible quality assurance solutions cemented this new collaborative effort.
"At HII, we are committed to providing the best service to our customers and the insurance carriers we work with, and to continue improving our market-leading compliance processes," says
Existing in a highly regulated industry and maintaining partnerships with licensed and carrier appointed insurance agents across the nation involves a network of processes and guidelines that necessitates such a responsive partner. That network requires solutions that allow HII to verify and to ensure quality assurance with each purchase. CallMiner's cloud-based analytics platform and its ability to gather key business intelligence by listening to customer interactions will serve as ideal tools to allow HII to improve its customer experience.
"We are excited to partner with HII and provide a tool that automates the quality assurance process and reveals actionable insights to improve the customer experience for the carrier-appointed insurance agents that they work with," says
As pioneers of the "quote, buy, and print" model of online insurance sales, HII has simplified the application process via direct electronic communication with carriers, enabling licensed agents to provide savvy consumers with convenient access to insurance products and lifestyle benefits backed by the best-in-class carriers with whom HII has nurtured long-standing relationships.
HII values the lessons learned from the public whose interests they serve, and their experience shapes the innovative products and services they will continue to create for today, tomorrow, and beyond.
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Investor Contact: Investor Relations office (813) 452-5221 IR@hiiquote.com
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